Contact Us

We'd Love to Hear From You

Have a question about your order, a product, shipping, or returns?

The Arvelens customer support team is here to help.

Whether you need assistance before placing an order or have a question after your purchase, feel free to reach out to us.

Customer Support

Email: support@arvelens.world
Phone: (604) 454-4218

For order-related inquiries, please include your order number so that our team can assist you more efficiently.

Business Address

Arvelens
8378 Glen Abbey Lane
Whistler, British Columbia V8E 1J7
Canada

How We Can Help

Our customer service team can assist with:

• Product questions
• Order status
• Shipping inquiries
• Delivery questions
• Returns and refunds
• Order changes or cancellation requests
• Sizing and product information
• General website assistance

Contacting Us About an Order

For the fastest assistance, please include the following information:

Full Name
The name used when placing your order.

Order Number
Your Arvelens order number.

Email Address
The email address associated with your order.

Details of Your Request
Please provide a clear description of your question or concern.

Photos, When Applicable
If you are contacting us about a damaged, defective, or incorrect item, photographs can help our team review the situation more efficiently.

Shipping & Returns

We provide:

Free Worldwide Shipping
Estimated delivery time: 7–10 days

Free Returns & Refunds
Eligible purchases can be returned within 30 days of delivery.

Please review our Shipping Policy and Return & Refund Policy for complete details.

We're Here to Help

At Arvelens, we value our customers and want your shopping experience to be as smooth and enjoyable as possible.

If you need assistance, don't hesitate to contact us.

Email: support@arvelens.world
Phone: (604) 454-4218

We look forward to hearing from you.