Terms of service

Terms of Service

Last Updated: September 26, 2026

Welcome to Arvelens.

These Terms of Service govern your access to and use of the Arvelens website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

If you do not agree with these Terms, please discontinue use of the website.

1. About Arvelens

Arvelens is an online women's fashion store established in 2022 and based in British Columbia, Canada.

Our collection includes women's fashion tops and related styles, including long-sleeve tops, fitted tops, Y2K-inspired styles, off-shoulder designs, lace-trim pieces, and other fashion products.

2. Use of Our Website

You agree to use the Arvelens website only for lawful purposes.

You must not use the website in a way that could:

Violate applicable laws
Damage or interfere with the website
Compromise website security
Attempt unauthorized access
Introduce malicious software
Interfere with another customer's use of the website
Facilitate fraudulent activity

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other product information are accurate.

However, slight differences may occur due to:

Screen settings
Device displays
Lighting conditions
Photography
Manufacturing variations
Individual product characteristics

We reserve the right to correct errors and update product information when necessary.

4. Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or provide an appropriate refund where applicable.

5. Pricing

Product prices displayed on our website may change at any time.

We reserve the right to correct pricing errors, promotional errors, product information errors, or other technical mistakes.

If an obvious pricing error affects an order, we may contact you before fulfilling the order.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation confirms that your order has been received.

We reserve the right to refuse or cancel orders where reasonably necessary, including circumstances involving:

Product availability
Pricing errors
Incorrect product information
Suspected fraudulent activity
Incorrect customer information
Technical errors
Shipping restrictions

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

Payments are processed through the payment options made available during checkout.

8. Shipping

Arvelens offers free worldwide shipping.

Our estimated standard delivery timeframe is 7–10 days.

Delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for further information.

9. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery.

Arvelens provides free returns and refunds for eligible purchases in accordance with our Return & Refund Policy.

10. Intellectual Property

The Arvelens website and its content may include trademarks, logos, product photography, graphics, text, layouts, designs, and other materials protected by applicable intellectual property laws.

Unless permission is provided, you may not reproduce, distribute, modify, publish, or commercially exploit our website content.

11. Third-Party Services

Arvelens may use third-party services for functions such as:

Payment processing
Analytics
Advertising
Shipping
Website functionality
Customer communication

Third-party services may have their own terms and privacy policies.

12. Disclaimer

We provide the website and its content on an ongoing basis and make reasonable efforts to maintain accuracy and functionality.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

13. Limitation of Liability

To the extent permitted by applicable law, Arvelens will not be liable for indirect, incidental, special, consequential, or other losses arising from your use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Governing Law

These Terms are intended to be governed by the applicable laws of British Columbia, Canada, except where mandatory laws in your jurisdiction provide otherwise.