Refund policy

Return & Refund Policy

Last Updated: September 26, 2026

At Arvelens, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer free returns and refunds within 30 days for eligible purchases, subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify, you must contact Arvelens within this 30-day period.

Returns requested after the applicable return period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, products should be:

Unworn
Unwashed
Unused
In their original condition
Free from stains, makeup, perfume, or other marks
Free from significant odors
Undamaged
Accompanied by original tags where applicable

For clothing products, we recommend trying items on carefully indoors and avoiding makeup, perfume, food, or other substances that could leave marks on the garment.

Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.

3. Free Returns

Arvelens provides free returns within 30 days for eligible purchases.

Please contact our customer service team before sending any product back.

Email: support@arvelens.world

Do not send a return to our business address unless our customer service team has specifically provided return instructions.

4. How to Request a Return

To start a return, please contact us with:

Your full name
Order number
Email address used for the purchase
Name of the item you wish to return
Reason for the return
Photos, if the product is damaged, defective, or incorrect

Our team will review your request and provide the appropriate instructions.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide clear photographs showing:

The product
The issue or damage
Product packaging, where relevant
Any visible shipping damage
Your order information

We will review the situation and work with you toward an appropriate resolution.

6. Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider, financial institution, or card issuer.

7. Full Refunds

For an eligible return approved under this policy, Arvelens will refund the applicable purchase amount.

If applicable, any separately charged shipping fees will be handled according to the circumstances of the return and applicable law.

8. Exchanges

If you would like to exchange an item for another size, color, or style, please contact our customer support team.

Exchanges are subject to product availability.

Where a direct exchange is not practical, our team may recommend returning the original item and placing a new order.

9. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible after placing the order.

Because orders may begin processing shortly after purchase, we cannot guarantee that cancellation or modification requests can always be accommodated.

If your order has already been processed or shipped, our standard return policy may apply.

10. Sale and Promotional Items

Unless otherwise stated on the applicable product page or promotional terms, sale and promotional items may be eligible for return under our standard 30-day return policy.

Any specific conditions displayed at the time of purchase will apply.