Shipping Policy

Last Updated: September 26, 2026

At Arvelens, we aim to make ordering and delivery as simple and convenient as possible.

1. Free Worldwide Shipping

Arvelens offers free standard shipping worldwide.

No additional standard shipping fee is charged for eligible orders.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

This is an estimated timeframe and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination and circumstances affecting transportation and local delivery.

3. Order Processing

After an order is placed, our team may require processing time to verify, prepare, and fulfill the order.

Processing time may vary depending on:

• Product availability
• Order volume
• Weekends
• Public holidays
• Operational circumstances

Once your order has been dispatched, tracking information may be provided where available.

4. International Shipping

We ship orders to customers worldwide.

International deliveries may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Such charges, where applicable, are determined by local authorities and are outside our standard free shipping service.

Customers are responsible for complying with applicable import requirements in their destination country.

5. Tracking Information

Where tracking is available, tracking information may be sent after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after the package enters the shipping network.

6. Delivery Delays

We work to meet our estimated 7–10 day delivery timeframe, but delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• Severe weather
• Customs inspections
• Carrier delays
• Public holidays
• Transportation disruptions
• High shipping volumes
• Incorrect delivery information
• Unexpected operational circumstances

If you believe your order has been significantly delayed, please contact us.

7. Incorrect Address

Customers are responsible for providing an accurate delivery address at checkout.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer service team.

For damaged products, please provide photographs of the item and packaging when possible.

This information can help us investigate the situation and determine an appropriate resolution.

9. Returns

Eligible purchases are covered by our free 30-day return and refund policy.

Please review our Return & Refund Policy for complete information regarding eligibility and the return process.

10. Contact

For shipping-related questions, please contact:

Arvelens
8378 Glen Abbey Lane
Whistler, British Columbia V8E 1J7
Canada

Phone: (604) 454-4218
Email: support@arvelens.world